Member Service Terms
Effective Date: July 1, 2024 (Year 113 of the Republic of China Calendar)
Welcome to the Sysfeather Payments Service (hereinafter referred to as "the Service"), which is provided by Sysfeather Technology Co., Ltd. (hereinafter referred to as "the Company"). To protect your rights, please carefully read the following terms before registering and using the Service. You must review these terms for at least three days to safeguard your rights. Once you complete the registration process or begin using the Service, it is deemed that you have read, understood, and agreed to all the contents of the terms.
You must be a person with full legal capacity or a legally registered entity or organization to apply for the Company's services. If you apply for membership using any falsified or inaccurate information, you are solely responsible for any legal liabilities.
The terms "You" or "Member" refer to the users who register and use the Service.
Important Terms and Service Descriptions:
- Member: Refers to individuals who enter into a contract with the Company and use some or all functions of the Service. This includes but is not limited to users who, due to a substantive transaction relationship, receive payments through the payment methods provided by the Company and have completed the basic information verification process as specified by the Company.
- Member Digital Account: Refers to the virtual account established by the Company for the Member, used to receive payments from substantive transactions. This account is solely for use with the related services.
- Payment Collection: Refers to the collection of transaction funds by the Company on behalf of the Member.
- Payment Disbursement: Refers to the payment of the balance from the digital account to a designated account as instructed by the Member. This payment is irreversible.
- Withdrawal: Refers to transferring the balance from the digital account to the Member's bank account. You understand and agree that the final recipient of the withdrawal is the financial institution of the account you provided, and it is your responsibility to verify with that institution.
Member Guidelines
Article 1: Membership Qualifications
Members must be natural persons with full legal capacity as defined by the Civil Code of the Republic of China or legal entities such as businesses and companies established under the laws of the Republic of China. Minors (natural persons aged seven but under eighteen years of age) applying to use the Service must obtain written consent from their legal guardian, who must comply with these Terms, the Transaction Rules and Dispute Resolution, the Privacy Policy, and other relevant policies.
Before using the Company’s products and/or services, ensure that you meet the age requirements and additional regulations and have carefully read and understood the detailed information in these Terms.
Article 3: About the Service
- The Company provides an intermediary payment service for receiving and disbursing transaction funds on behalf of Members through the Internet. After a specified period or upon meeting conditions, the Company disburses the transaction funds to the payee. The method and scope of payment collection and disbursement are determined by the service methods and scope designated by the Company at the time. If a transaction involves risks, the Company may confirm the transaction details via phone or email to ensure the security of the transaction. If there are changes to the service methods and scope, the Company will announce them on the relevant web pages.
- This Service will only process payment collection and disbursement transactions as authorized by the Member when the terms and related conditions are met. The rights and obligations of the transaction, including the sale, method of transaction, conditions, and performance, exist solely between the Member and the other party to the transaction. The Company does not guarantee or make any commitments regarding the performance of the transaction.
- When Members and their counterparties use the Service, they must comply with all published regulations, including but not limited to these Terms, the Transaction Rules and Dispute Resolution, and the Privacy Policy. If specific additional services are used, relevant regulations must be followed.
- In the event of a transaction dispute between the Member and the counterparty, the Company will assist in resolving the dispute according to the service regulations. In the case of credit card payment disputes, the Company will assist in handling the dispute according to the relevant laws governing the Credit Card Dispute Resolution Mechanism but does not bear payment obligations.
- Transactions between the Member and the counterparty must not violate the laws of the Republic of China, public order, or the Company's Transaction Management Regulations. In case of violations, the Company may refuse to provide services or suspend fund disbursement. If the violation causes damages to the Company, the Member is liable for compensation and reimbursement.
- The Company is not a bank or financial institution and does not directly provide financial transfer services. Collected funds do not earn any interest or income and are only used for settling payments related to the Member's use of the Service.
- The funds collected and disbursed through the Service will be held in trust/special guarantee accounts opened by the Company at various financial institutions specifically for this Service. These funds are separate from the Company's operational funds and are used exclusively for settling payments related to the Service, including disbursements between the Member and the counterparty, payment of other fees, repayment of amounts owed, or compensations, as permitted by law. The Company will not use these funds for any purposes other than those you directed.
- You are responsible for your Member Account and Member digital account, and you may only use the account if you are responsible for it. Member accounts and Member digital accounts are non-transferable, non-giftable, and non-inheritable, but you may apply to settle the assets within the account.
- If you lose full or partial civil rights capacity, the Company may dispose of the digital account funds and service usage rights based on valid legal documents or at the request of legitimate rights holders (including but not limited to final court rulings, valid wills, administrative documents, etc.).
- If you are required to deliver goods to the counterparty, the goods must be delivered by a legitimate carrier directly to the counterparty or their designated recipient. The Company is not responsible for any delays, damages, or losses in shipment, and you must handle these issues independently.
- Failure to comply with these terms or website instructions when using the Service may result in the Company refusing to provide services and not bearing liability for damages. If the Member experiences such a situation and funds have already been disbursed to the Member or the counterparty's digital account, the Member agrees that the Company may deduct the funds or refuse payment directly from the Member's or counterparty's digital account balance. If these funds have been transferred to your physical bank account, the Company may request the return of the funds and compensation for any recovery costs incurred by the Company.
- Any losses resulting from your negligence, including but not limited to failure to follow transaction prompts, delayed transactions, forgotten or disclosed passwords, compromised passwords, unauthorized access to your computer or mobile device, or violations of the Company's service regulations and terms, will be borne by you.
- The internet-based payment collection and disbursement service provided by the Company requires that all transactions be settled in New Taiwan Dollars (NTD).
- When Members apply for and use this Service, if there are any suspicions of illegal activity or non-compliance with relevant regulations, the Company reserves the right to request that the Member provide proof or re-verify their identity, beneficial ownership, controllers, and other relevant information. If the Member fails to provide the necessary documents after being notified, the Company may, in accordance with Article 8 of these Service Terms, refuse to provide the Service and may take risk management measures to suspend or terminate the Member's access to all or part of the services.
- In cases where a Member has an incomplete registration application, has not submitted the necessary documents, or has registered with the Company but has not used the Service, the Company may delete the Member's application information and qualifications after 14 days without notifying or obtaining further consent from the Member.
Article 4: Member Agreements
- When using the payment services provided by the Company (hereinafter referred to as "the Service"), Members must comply with the relevant laws and all service regulations agreed upon between the Member and the Company.
- Members must verify their account balances and check for any discrepancies or errors between their own accounts and the information provided by the collection service and Member digital accounts within ten days of receiving the invoice issued by the Company for this service. If any issues are found, the Member must notify the Company within seven days of discovery for assistance. Failure to do so within the specified period will be deemed as acceptance of the correctness of the accounts, and the Member will forfeit the right to dispute any discrepancies or errors.
- In the event of a transaction dispute between the Member and the counterparty, the Company will assist in resolving the dispute. The Company will assist in handling credit card payment disputes according to the relevant laws governing the Credit Card Dispute Resolution Mechanism but will not bear any payment obligations. If the Company has already paid, the Member must return the amount advanced by the Company. The Company reserves the right to deduct the amount from future payment requests or other amounts payable to the Member. If the Company suffers any damages, the Member is liable for compensation and reimbursement, and the Company may pursue legal action against the Member.
- In the event of a transaction dispute between the Member and the counterparty, the Company will assist in resolving the dispute. The Company will assist in handling credit card payment disputes according to the relevant laws governing the Credit Card Dispute Resolution Mechanism but will not bear any payment obligations. If the Company has already paid, the Member must return the amount advanced by the Company. The Company reserves the right to deduct the amount from future payment requests or other amounts payable to the Member. If the Company suffers any damages, the Member is liable for compensation and reimbursement, and the Company may pursue legal action against the Member.
- The Company may use the Member's registration data to compile a merchant directory unless the Member requests otherwise.
- The Member is responsible for the safekeeping and confidentiality of the account number and password issued by the Company for this collection service, including but not limited to test account passwords.
- The Company reserves the right to review the items or services being transacted by the Member. The Member is obliged to provide a detailed description of the transaction goods or services and any other relevant details (such as additional fees) to ensure the accuracy of transaction data.
- For deferred goods or services sold by the Member, the Member must provide a performance guarantee (including trust) in accordance with relevant regulations and disclose this information to the counterparty. If the Member issues electronic stored-value vouchers, they must provide an appropriate method for disclosing the balance, allowing the counterparty to check the voucher balance.
- The Member must comply with tax law regulations, including issuing uniform invoices and filing tax returns.
- The Member agrees to cooperate with the Company, the financial institutions cooperating with this payment service, credit card organizations, competent authorities (such as the Financial Supervisory Commission), or the Company's business partners for regular or irregular audits (including but not limited to transaction records or abnormal transactions) and to handle related matters. The Member also agrees that the Company or other authorized authorities may conduct necessary data security audits on the Member to ensure the security of transaction data.
- If the Member encounters any transaction obstacles, they must immediately contact the Company's customer service for assistance and refrain from interacting with individuals whose identity has not been confirmed by the Company to prevent the leakage of personal or transaction data that could result in losses to third parties. If the issue arises due to factors attributable to the Member, the Member is responsible for compensating for the damages.
- The Member must disclose, in a visible location on their website or physical store, that the payment service is provided by "Sysfeather Technology Co., Ltd." The specific method of disclosure must follow the guidelines provided by the Company. The Company may require the Member to undergo training and cooperate with the promotion of legal matters.
Article 5: Online Transactions
- Online transactions refer to electronic transactions conducted via the Internet. Members are responsible for conducting the necessary checks on their transaction counterparties and should retain all order records, shipping documents, and customer receipts. In case of disputes, the Company will assist Members in resolving them in accordance with these service terms. If the information provided is found to be duplicated, abnormal, or associated with illegal or other immoral activities, the Company reserves the right, after review and verification, to decide whether to provide or continue providing the service.
- Website/URL for Online Transactions: The URL or webpage providing information required for purchasing goods or services.
- Product Price: The transaction amount indicated (including VAT).
- Payment Methods: The available payment options.
- Product Description: Details of the goods or services provided.
- Contact Information: Online customer service or customer service hotline.
- Shipping Methods: Methods and estimated delivery times for shipping goods (including courier services, postal delivery, shipping costs, and other related matters).
- Return Conditions: Methods and conditions for returns.
- Cooling-off Period: The cooling-off period for products and related notifications.
- Other Conditions: Whether the goods or services are subject to import/export restrictions or additional taxes (specifically stated according to the laws of different countries).
- Disclosures Required by Law: Information required by law to be disclosed (e.g., government-issued permits, certification numbers, etc.).
Article 6: Termination or Modification of the Contract
- Members may request the termination of their account at any time by submitting a written notice 15 days in advance, along with the relevant termination application forms. Upon confirmation by the Company, the contract will be terminated. After the termination or dissolution of the contract, the Company will transfer the remaining funds, after deducting remittance fees, to the Member's designated financial institution account.
- If there are modifications, additions, or deletions to these Terms, the Company will notify Members via email and post a notice with the changes and their effective date on the service website. Members can express their objections before the effective date of the changes.
- If Members do not raise objections or notify the Company of contract termination before the effective date of the announced changes, it will be deemed that the Member accepts the modifications or additions to the Terms.
Escrow Payment Service Description
The escrow payment service refers to the Company acting as a neutral third party, collecting transaction funds on behalf of Members after a transaction between the Member and the payer has been established. The funds are then transferred to the Member when the payment conditions are met. These conditions include the payer confirming the receipt of goods or services or a certain period elapsing without objections. For more details, please refer to the Payment Services Agreement. Payers are responsible for verifying whether payment conditions have been met and must raise objections within the stipulated time. Otherwise, the payer assumes full responsibility. Unless otherwise stipulated by law, the Company is only responsible for collecting and transferring payments related to the transaction.
Article 7: Collection and Payment Service
- Before instructing the Company to carry out the payment service, Members must complete other verification methods. Once the Company has confirmed the accuracy of the transaction information, it will proceed with the payment process as instructed by the Member.
- Members and their transaction counterparties must follow the procedures and methods set by this service. If the transaction, collection, or payment fails due to failure to follow instructions or violation of these terms, Members and their transaction counterparties must handle the issues themselves, although the Company may provide necessary assistance.
- If a transaction involves illegal activities, public order concerns, erroneous remittances, infringement of other's rights, or is based on legal directives or orders from competent authorities, the Company reserves the right to deduct or withhold related funds from the Member's digital account. If the disputed funds have already been transferred to the Member's digital account, the Member must return the funds immediately upon receiving notification.
- If a court, police unit, competent authority, financial institution, administrative agency, business partner, the Member's transaction counterparty, or other rights holders request that the Company suspend payments to the Member, or if a dispute over the funds arises under these Terms or related regulations, the Member agrees that the Company may withhold the disputed funds from the Member's digital account until the dispute is resolved.
- Once the dispute is resolved and proper documentation is provided, the Company will return or transfer the funds to the Member, the transaction counterparty, or the relevant rights holders in accordance with the resolution. The return or transfer of funds will be processed by remittance, and the Member agrees that the remittance fees will be directly deducted from the funds by the financial institution according to its regulations.
- If the Company finds or becomes aware of significant changes in the Member's transactions or account operations that may not align with the nature of the seller's business, the Company reserves the right to request that the Member provide relevant documents for review and verification. The Member agrees that until the verification is completed, the Company may withhold the balance in the Member's digital account or take other risk management measures.
Article 8: Withdrawal and Disbursement of Collected Funds
- When a Member requests to withdraw collected funds, they must designate a valid financial institution account, and the name and personal information of the account must match the information registered with the Company. Upon receiving the withdrawal request, the Company will remit the funds to the designated financial institution account within three business days (the remittance time may vary depending on the financial institution).
- To ensure transaction security, the Company will verify the information provided by the Member. If the Member does not have a valid designated financial institution account, or if the provided information does not match the Company’s records, or if the verification cannot be completed, the Company may refuse to disburse the funds and temporarily withhold the collected funds until the Member provides accurate information that matches the Company’s records or completes the verification. If necessary, the Company may refuse or suspend part or all of the services.
- When a Member requests to withdraw funds through the service system to the designated financial institution account, the remittance fees, other payable fees, or amounts, and amounts withheld by law or agreement will be deducted first. If the service system has completed the remittance as requested and the transaction is confirmed successful by the financial institution, the Company is deemed to have fulfilled its payment obligations. The time when the funds become available depends on the rules of the designated financial institution.
- Members should regularly withdraw funds from their digital accounts to the designated financial institution account. The Company reserves the right to transfer the balance to the designated financial institution account after deducting remittance fees and other payable amounts. Unless otherwise agreed, the service does not provide other methods for settling, paying, or disbursing collected funds.
Article 9: Special Provisions for Credit Card Payment Agency Services
- The Member must closely monitor the card transactions of their counterparties. If any suspicious or abnormal card transactions are detected, such as potentially forged cards, lost cards, or suspicious behavior by the cardholder, the Member must immediately notify the Company to assist in verifying and handling the issue.
- The Member may not install any hardware or software programs to capture or store card number data without prior written consent from the Company. In case of violation, the Company reserves the right to suspend or terminate the credit card payment agency services and hold the Member liable for damages.
- For physical store transactions, the sales slip must include at least the acquiring institution's name, the Company's name, the Member's name, card type, card number, authorization number, transaction date, and amount. The display of card numbers must comply with regulatory requirements, and the Member must safeguard the sales slip and transaction data properly.
- The entire transaction must be authorized and processed in a single transaction. The Member may not split a transaction into multiple parts, engage in split transactions to obtain new authorization numbers or engage in disguised financing activities.
- If the Member is identified as a risky transaction party by judicial authorities, international credit card organizations, card issuers, or acquiring institutions, the Company may suspend the credit card payment agency services or initiate security control measures without prior notice. The Company will resume the services once it receives confirmation from the relevant authorities that there is no longer any risk. The Member agrees not to request interest or other compensation during the service suspension.
- In the case of online transactions, the counterparty is not required to sign or swipe a card, but the Member must retain records of the online transaction that can be provided to the Company upon request. If the Company notifies the Member that the credit card payment has failed, the Member must not deliver goods or continue to provide services. The Member may not allow any institution that does not provide goods or services to use the credit card payment agency services.
- The Company will not be liable for payments in the following cases, and if the Company has already made payments, the Member must return the funds. The Company may deduct the relevant amounts from other payable amounts or the Member's digital account, and the Member will be responsible for any damages and expenses:
- The Member fails to process payments according to the Seller Member Service Terms.
- Transactions are conducted using non-company-issued merchant store codes.
- Transactions without authorization numbers obtained through the Company's services (including forged or self-created authorization numbers).
- Transactions without actual goods or services, such as cash advances, using credit cards.
- The Member processes transactions for other Members or third parties or fails to settle transactions through the Company's services.
- Illegal business transactions or transactions related to illegal activities, unless legitimate evidence is provided showing that the funds have not been withheld or refused by judicial authorities.
- The Member receives a notification of chargeback from a card issuer or a domestic or international clearing institution.
- Transactions not verified through security mechanisms (such as 3D-Secure), where the cardholder denies the transaction, and the Company has provided the Member with relevant evidence of the cardholder's denial.
- Transactions that violate the regulations of international credit card organizations, as proven by the Company, judicial authorities, relevant institutions, international credit card organizations, card issuers, or acquiring institutions.
- Transactions not submitted for settlement within ten business days after the contract termination.
- Cases where the cardholder did not receive goods or services.
- Returns, transaction cancellations, or changes to transaction amounts resulting in refund-related fees.
- Failures to obtain an authorization code for online transactions due to system equipment malfunctions or disconnection. The Member may contact the Company's customer service center for assistance but must not use phone or manual methods to obtain authorization codes as per international credit card organization regulations.
- The Member may only request payments through the Company and may not seek settlement from other institutions.
- The Member must provide equal-quality services to transaction counterparties and must not charge additional fees or limit payment methods. Additionally, they must not impose minimum or maximum transaction limits.
- The Member must not pass on service fees or other charges incurred by the Service to the transaction counterparty. In case of violation, the Member must immediately refund the amount and take full responsibility for any unfair treatment. If the violation causes damages to the Company, the Member must compensate for the losses.
- If installment payment services are provided, the Member may not sell the receivables to third parties.
- The Member may not lend or transfer the merchant store code, sales equipment, card readers, or related software and hardware equipment provided by the Company, nor may they borrow another party's merchant store code or card reader.
- The Member must not damage the sales equipment, card readers, or related software and hardware equipment or steal transaction data, nor may they modify related programs without authorization.
- The Member agrees that the Company may provide the merchant store code, contract documents, contract termination documents, or risk report data to the acquiring institution for verification and submission to the Joint Credit Information Center. In case of any unaddressed matters, the Company will follow Article 5 of the "Credit Card Acquiring Institution's Self-Regulatory Guidelines for Merchants Providing Payment Agency Services."
- If the annual credit card transaction amount exceeds the billing limit set by international credit card organizations, the Member must sign a special merchant agreement with the acquiring institution from the following year.
Article 10: Handling of Payment Errors
- If a payment error occurs due to reasons beyond your control, the Company will assist in correcting the error and provide necessary support.
- If the error is caused by the Company, we will correct it immediately upon discovering the issue and notify you via phone or email.
- If you cause a payment error, such as entering the wrong amount or recipient, you should inform the Company immediately for assistance in resolving the issue.
Article 11: Service Fees
- When using the Service, the Company will charge fees based on the services selected by the Member. The types of fees, calculation methods, and amounts can be found in the Payment Services Agreement and its annexes. The Member agrees that the Company may deduct service fees and other payable amounts directly from the collected funds.
- The Company will compile the service fees collected each month and send an invoice the following month.
- You understand and agree that the Company may adjust service fees at any time. Adjusted fees will be announced on the Company's website or communicated via email. If you do not agree with the adjusted fees, you should immediately stop using the Service. If you continue to use the Service, you will be deemed to accept the new fees.
Article 12: Confidentiality Obligations
- The Member is obligated to keep confidential all transaction information, counterparty details (including but not limited to credit card transaction data), payment amounts, rates, and other information obtained through the Service unless such information is publicly available on the Service's website. If the Member violates this confidentiality obligation, the Company reserves the right to terminate the Service and demand compensation for any resulting damages.
- The Member must maintain confidentiality regarding transaction counterparties' information, disclosing only what is necessary to complete the transaction. The Member will be liable for any damages caused by unauthorized disclosure of such information.
- All business-related materials, patents, trademarks, trade secrets, ownership rights, intellectual property rights, or other rights related to the Service, its hardware, and software remain the property of the Company. Unless required by law or an authorized regulatory body, the Member must maintain confidentiality and must not reproduce, transmit, modify, edit, publish, or use any of the above materials for other purposes without the Company's consent. Any losses caused to the Company or a third party due to unauthorized use will be the Member's responsibility.
- The confidentiality obligation remains in effect even after the termination or expiration of the Sysfeather Member Service Terms.
Article 13: Information Security
- The Company and the Member must each ensure the security of their respective information systems to prevent unauthorized access, modification, or destruction of business records and personal information.
- In the event of a third-party breach of the Company’s information security measures or exploitation of system vulnerabilities, the Company is not obligated to prove the occurrence of the breach.
- If a third-party breach of the Company’s system results in losses for the Member, the Company will bear the corresponding responsibility.
Article 14: Service Suspension or Interruption
- The Company reserves the right to temporarily suspend or interrupt all or part of the Service without the Member being entitled to compensation in the following cases:
- When moving, replacing, upgrading, maintaining, or repairing hardware or software related to the Service.
- When the Member violates laws, these terms or other rules must be followed.
- When a court or prosecutor orders the seizure of the Company’s collected or disbursed funds or the balance of the Member’s digital account.
- When complying with requests from financial regulatory authorities or law enforcement agencies to suspend the Member’s account or digital account usage or to stop fund disbursement.
- When Service is interrupted or cannot function properly due to third-party actions or other reasons beyond the Company’s control.
- When Service is interrupted or cannot function properly due to natural disasters or other force majeure events.
Other Instructions
Article 15: Supplementary Provisions
- The processes, instructions, agreements, usage methods, precautions, and restrictions listed on the Service's relevant web pages are considered part of these Terms and have the same legal effect as the contract signed by the Member for the Service.
- Any matters not covered by these Terms will be handled in accordance with relevant financial regulations and competent authority directives. Unresolved matters regarding credit card transactions and payments will be handled according to international credit card organization standards.
- In case of any ambiguity in these Terms, the interpretation will favor the Member.
- The Service is provided based on its current features and functionality. The Company reserves the right to add, reduce, or modify relevant systems or functions.
- If the Company transfers the Service, transaction agreements, and related rights and obligations to a third party, the rights, obligations, transactions, and data related to the Service may also be transferred to that third party, who will continue to provide the Service.
- Any matters not covered by these Terms shall be handled in accordance with the relevant laws of the Republic of China. These Terms are governed by and interpreted under the laws of the Republic of China. In the event of any disputes, both parties shall first attempt to resolve them in good faith. If no resolution is reached within 14 days and litigation is required, both parties agree that the Taipei District Court shall have jurisdiction for the first instance unless exclusive jurisdiction is stipulated by law.
- These Terms are governed by and interpreted in accordance with the laws of the Republic of China. Any disputes arising under these Terms shall first be resolved through good-faith negotiations between you and the Company. If the dispute cannot be resolved within 14 days and legal action is required, both parties agree that the Taipei District Court in Taiwan shall have jurisdiction for the first instance unless exclusive jurisdiction is stipulated by law.
- Any matters not covered by these Terms will be handled in accordance with the laws of the Republic of China, and these Terms are governed by and interpreted under the laws of the Republic of China. Any disputes should first be resolved in good faith through negotiation. If no resolution is reached within 14 days and litigation is required, both parties agree that the Taipei District Court will have jurisdiction for the first instance unless exclusive jurisdiction is stipulated by law.
Article 16: Use of Electronic Documents
- You agree to use electronic documents for communication, and any electronic documents exchanged under these Terms will have the same legal effect as written documents.
- You agree that all actions taken on the Service website, such as selecting options or agreeing to terms, will be accurately recorded by the Company, including account information, IP address, and timestamps. Your actions on the Company’s website will have legal effect.
- All content published on the website under these Terms, including service regulations and revisions, will be agreed upon online. If the Member has any objections to the Service, terms, or usage regulations, they should immediately stop using the Service. Continuing to use the Service implies acceptance of all terms and regulations.
Article 17: Limitation of Liability
- The Service is provided based on industry standards and current system functionality. The Company makes no express or implied guarantees for specific Member needs (including but not limited to speed, security, and reliability) except for factors attributable to the Company.
- The Company does not guarantee the reliability or accuracy of the transmission and storage of emails, files, or data, nor the security and integrity of such items. The Company is not responsible for any damages caused by failed transmissions or storage of emails, files, or data.
- The system will be backed up regularly, and the Company will strive to ensure the accuracy of the Service’s data. If errors or deletions occur due to Member actions, the Company will make efforts to assist in recovering the data.
- For any direct or indirect damages resulting from the use of the Service, if the cause is attributable to the Company and under the Terms or applicable laws, the Company is liable for compensation, the Company’s liability will be limited to the amount of service fees paid by the Member for the affected transaction or Service.
- Any products, services, or other materials purchased or obtained through the Service should meet the Member’s expectations through negotiation with the counterparty. If the Member downloads or obtains any materials through the Service, they do so at their own risk.
Article 18: Handling of Unauthorized Use of Account and Password
- If you discover or suspect that your account or password has been stolen or misused, you must immediately notify the Company and request that the account be suspended. This allows the Company to take appropriate measures. Upon receiving your notice or discovering the issue, the Company will suspend all payment instructions for the account
- After the Company processes the account suspension, it will assume responsibility for any losses and investigation costs due to the unauthorized use of the account. However, if any of the following situations occur before the account suspension is completed, the resulting losses will be your responsibility:
- You failed to properly safeguard your account and password.
- You provided your account and password to others.
- You did not use security mechanisms provided by third-party payment providers.
- Other situations caused by your intentional or gross negligence.
Article 19: Intellectual Property Rights Protection
- All content in the Service, including but not limited to works, images, files, information, website structure, and website design, is owned by the Company or the relevant rights holders in accordance with the law, including but not limited to trademark rights, patent rights, copyrights, and trade secrets.
- Without written permission from the Company or the rights holder, the Member may not use, modify, reproduce, publicly transmit, adapt, distribute, publish, or publicly display any part of the Service's programs or content.
Article 20: How to Contact the Company
If you have any questions, comments, or suggestions regarding this policy, you can contact us at [email protected].